Refund Policy
Last Updated: April 26, 2025
1. Subscription Refunds
At PugRecon, we want you to be completely satisfied with our services. If you're not happy with your subscription for any reason, please contact us and we'll try to resolve your concerns.
- 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee for new subscriptions. If you're not satisfied with our service within the first 30 days, you can request a full refund.
- Prorated Refunds: After the initial 30 days, we may provide prorated refunds for the unused portion of your subscription under certain circumstances, at our discretion.
2. How to Request a Refund
To request a refund, please contact our support team at [email protected] with the following information:
- Your account email address
- Date of purchase
- Reason for the refund request
- Any other relevant information about your experience
We will review your request and respond within 3-5 business days.
3. Refund Exclusions
Please note that the following are generally not eligible for refunds:
- Subscriptions that have been active for more than 6 months
- Subscriptions where there is evidence of extensive use of our services
- Accounts that have violated our Terms of Service
- Custom enterprise plans (these are subject to the terms specified in your contract)
4. Refund Processing
Approved refunds will be processed using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
5. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this refund policy periodically.
6. Contact Us
If you have any questions about our refund policy, please contact us at [email protected].